We stayed here with our 2 children over New Year for 2 nights and were quite disappointed especially after staying at the Explorers Hotel in Feb 07. On arrival the staff were unfriendly and unhelpful, we found it very difficult to buy tickets for the parks at the desks and were fobbed off from different reception staff from one place to another and then were told we would have to buy tickets at the park direct.
On entering our room, which I had no complaints about, we found a card advertising tickets for the park at the reception at the same price that were offered at the park! Once again we went back to reception where another member of staff said to come back the following day, which we did and managed to get them. The minimal staff that were there seemed not bothered that long queues of people were waiting, maybe this was because it was New Year period?
The breakfast was generally good. The other main complaint was that the pool was freezing cold, so we only went in once and the shower facilities were dirty, so we had to get dressed and go back to our room to get showered there. I wouldn’t personally recommend this hotel and would try others locally where hopefully the staff are more pleasant.
This is a nice, well presented hotel with very friendly staff. Our room was clean on the whole apart from the carpet which had stains on it. Check in and out was very quick and the regular shuttle bus got us to the packs with no problems.
The bar was nice and a good way to finish off an exhausting day on your feet or you could take your drinks into the reception and let the kids play in the activity area.
Everyone in our party enjoyed the 5 nights we stayed and we would certainly go back next time.
We stayed here on our last night of our Paris vacation after staying two nights at Disney’s Newport Bay Club, which was awful. We should have stayed here the whole time.
Check in was a bit of a wait, but not a problem really. The check in staff was very friendly. We had no problems having them hold the luggage while we visited the parks. I did not like the idea of them having a kid’s play area in the lobby. The kids would not stop screaming. Also, smokers would hang out just outside the lobby entrance, so every time in our out, was going through a fog of smoke. It was the same everywhere.
The room was super clean and very nice. Everything worked properly and the in room internet worked great.
We had no problems using the buses to the parks even though it was busy.
Some items copyright Disney. This website is independent of and not supported, endorsed by or connected to The Walt
Disney Company, Euro Disney Associés S.C.A., Disney Enterprises, Inc. or their subsidiaries and affiliates.