DLRP Review

Reviews

1. We stayed here last June and, as a result of a booking error in needing a non smoking room, we were upgraded from our lake view room to the Admirals Floor! It was wonderful. From our room we could see Sleeping Beauty’s castle and the mouse ears of the Studios Park. At night this view was awesome, and great to look out onto while our littlies slept.

   The breakfast was the same fayre as the Cheyenne, we found it plentiful and varied. We especially enjoyed meals in the self serve buffet restaurant in the evening, as there was no delay in getting food to the kids after a long day in the park. We found it very reasonable and a great source of the fruit and veg so often lacking in other restarants in the parks and village.

   This was our third DLRP holiday, and we chose this hotel for the fact we were staying for 6 days, and wanted more facilities and comfort, as we envisaged spending more time at the hotel during our stay. The short walk to the village made the hotel easy to return to for a rest in the daytime, or to get ready for extra hours in the park. The room was larger than the Cheyenne’s, with a separate vanity and wardrobe area, and table and chairs in the room. The actual amenities in the room were similar to the Cheyenne’s and the cleanliness and decoration of the same good standard we have come to expect from Disney. The hotel is enormous, and the grounds and pool are lovely. The staff were helpful, in particular those greeting us for breakfast each day.

   Meeting Characters is easy here and worth doing compared to the queues in the parks, a schedule is put up every day in the lobby to tell you who to expect. The shop is well stocked and the bars are lovely to relax in with a hot chocolate at the end of a day of dreams! We would stay here again, but would pay for a lake view room as this is a super treat for the grown ups in your party. If we were visiting on a two night break where we would expect to use our room as a base we would plump for the Cheyenne for value.

   This hotel is super to experience and comes highly recommended by us!

   By cowgirljessie on 14th March 2008 at 6:46 pm

2. This hotel is reputed to be the largest in Europe and I can believe it!
   The reception area is very well appointed and the decor is right for this themed hotel.
   We stayed over the weeks before Christmas and the Chirstmas decoration really set off the hotel. As did the piano in the reception that played by itself!

   The rooms can be a long way from the hotel entrance so be prepared for a bit of a walk and the corridors do confuse as they are all similar in colour scheme. Our room was well decorated and everything worked - full marks.
   We had a view over the swimming pool and even a little veranda - not that we could use it in the middle of winter.

   Breakfast is buffet style as is expected in the resort hotels and there are two dining rooms that offer a wide range of dishes - again themed on the eastern seaboard of the US.

   We found Nemo in the fish tank in the entrance lobby to the restaurants. Most of the species featured in the film were in there. It kept us amused while we waited to be seated.

   Being located at the far end of the lake (from the Village) it can be quite a walk after a busy day in the Park or Studios back to the hotel so younger guests might get a little fed-up and tired.

   The shop is not the biggest of those in the hotels but it stocks what the others do.

   By Red Baron on 14th March 2008 at 9:40 am

3. Been to the Newport Bay Club on my last trip in September 2007 and I would go there again and again. It’s my favourite hotel now. The style and theme is beautiful. We had a lovely big room. Staff was always very friendly and helpful. The whole hotel was clean and there are a lot of nice facilities in it like the two bars, the two restaurants, the pool and the shop.

   The location at Lake Disney is perfect and very close to the park, so we never needed to use the shuttle bus. Breakfast is great, a lot to choose from and calm. We always had a table with a lake view which was perfect.

   I can’t await to go there again and for me it’s a 10/10.

   By Disneyana on 5th March 2008 at 5:05 pm

4. Stay there 7 times .. allways nice rooms. Often got a upgrade on a lakeside room.

   By winniepuuh79 on 3rd January 2008 at 9:55 pm

5. Amazing hotel, really posh reception area and rooms are lovely, the corridors can get confusing as they all look the same, but really good bar and restaurant.

   Amazing pool and good views of the lake, close to the village and parks.

   By iwerksdisney on 2nd January 2008 at 10:56 pm

6. We stayed from 18th Dec- 21st 2007. We come to DLRP every other year and we ALWAYS stay at the Newport Bay Hotel. The is 12 of us that go and we have 6 rooms, I fax the hotel about 2 weeks before we go asking for rooms close together and every year they are within a few feet from one another. The staff are friendly enough, the rooms are cleaned well and bathroom soaps etc are replenished every day.

   The breakfast is as you would expect- continental and is buffet style so you can stock up as much as you want for the day. We waited in line for maximum of 20 mins to check in, yes its a little walk to the room but having just travelled from England, a few extra paces didnt harm us. The location is fabulous just a 10 min stroll to the parks. Our heaters in our rooms werent too noisy and if it got suffy we opened the window for 10 mins and it soon sorted it out. The decor is slightly dated however is in-keeping with the hotel theme and done very well.

   The 2 English Channels I could find were BBC News and Disney channel - all we needed as we had paid for park passes we didnt actually have that much time for TV! All in all a lovely experience as always!

   By Angela on 26th December 2007 at 10:46 am

7. I can’t understand why the Newport Bay Club gets such a bad press. We’ve just come back from our 2nd visit and it was EXCELLENT! Everything from the check-in, the room, the food, service and the staff were 1st class. We had a great time and would go back tomorrow.

   Come on!! Let’s hear it for Newport Bay!!

   By Grumpyblackpoolfan on 23rd December 2007 at 9:45 pm

8. We stayed at the Newport Bay Club from the 16/12/07 until the 19/12/07. We found it absolutely fantastic. We stayed on the ground floor with double doors out to a little terrace overlooking the pool. The room itself was very clean, fresh and tidy. We thought the staff were very helpful, friendly and professional and basically we couldn’t fault it. We have stayed in the Sequioa Lodge but we much prefer NBC. I would definately recommend it and we will stay there again.

   By lukesmom on 21st December 2007 at 8:52 pm

9. Before discovering the Disneyland Hotel this was our favorite hotel in Disneyland Paris! Our rooms were always very clean and comfortable and the staff friendly and helpful. We always enjoyed our meals in the hotel restaurants and the food was always good. Yes the hotel is big but when we stayed there it had a wonderful ambiance and our children really loved it. We found this to be a very family friendly hotel and a nice didtance from the park with lovely views over the lakeside. I feel it deserves a better rating than it is getting here.

   By disneyfans wicklow on 2nd December 2007 at 5:54 pm

10. What a disappointment after staying at the sequoia lodge.

    Checking in took us 1,5 hours after a 5 hours trip by car, not a warm welcome. Smelly room, wall paper coming of the walls, our safe wasn’t working and after a few times asking for help at the reception we gave up.

    Breakfast was over crowded we had to wait 30 minutes in a queue for a table. And after spending the whole day in the park we went back to the hotel and the distance from the main reception to our room felt like another day walking in the park again as we were staying in the latest room in the corridor!

    By belle on 2nd December 2007 at 1:27 pm

11. My family and I have visited Disney Land Paris 4 times now and have more or less enjoyed it, on our first visit to Disney 2003 we automatically got a free upgrade from Santa Fe to Newport Bay.

    This was all exciting for us as we were staying in one of the biggest Hotels in Europe. We have to say that the first visit was fantastic the weather was constant blue skies every day while we were there and very very hot…..(Great Holiday).

    So as most people do they get good service and its makes your mind up where your next hotel is going to be for the following year…Yes NEWPORT BAY, unfortunatley this did not happen we ended up in Sequoia Lodge the rooms were ok to a point we could not open the windows to let air in and the reason why they would not open they had locked them a very bad health and safety act there….

    Anyway the holiday went very well and as always we were planning our next holiday to Disney….. But this were things went horribly wrong….

    We booked up as we normally did for the 2006 trip to Disney and planned our days out, well when we arrived at the NEWPORT BAY HOTEL, we were informed that there was no parades due to a CAST STRIKE over pay.

    This really upset us but we tried to enjoy the holiday the best we could, but low and behold all the Cast Members were disputing blowing trumpets whistles waving banners and walking round the resort spoiling everything for every customer, at one point I was pushed aside so that they could get past…. I won`t type down what I thought but I was extremely angry over this.

    The room we were staying in at the Newport Bay was to say the least basic, like other people have mentioned the wall paper was coming of the walls if not ripped off already, we had problems trying to open the safe so I had to go and see a member of staff to report this.

    I was told the manager would come and visit us to open it…. we waited and waited………. and waited…….. and waited….. should I go on?
    Anyway I went back again to the reception to state my case again…..we waited…… and waited…..but hey presto he arrived….

    So this 2006 holiday went pearshaped, this was an expensive holiday for us and we didn`t get our moneys worth….

    So as it was coming up to the 15th Anniversary 2007 we planned and hoped we would have a better holiday…….. Yes as planned we stayed at the Newport Bay Hotel…….. what a disaster…… Our room was like another person had said was like miles away, and the room…. well it was very smelly…. as if the drains were badly blocked wallpaper coming off the walls my daughter even found blood on the bottom sheet of her bed.

    We had to open the windows to let some fresh air in and we were at the back of the hotel facing a very busy road…..who needs an alarm clock hey!!

    But as always we tried to put this behind us and enjoy our holiday, we had read the holiday broucher previously before coming and it stated there would be a lot more characters as to see around the resort as it was the 15th Anniversary, now that was a lie in itself there was no more characters than there was the preivious year….. I took that as a sales talk to get customers to the resort……..false info…. I our our eyes the NEWPORT BAY HOTEL is slowing SINKING standards are at a very very all time low, and staff working there should be disgusted with themselfs (Cleaning Staff that is).

    Like the old english saying you get what you pay for…….. At Disney that don`t mean a thing…… like me I work hard to take my family to Disney as my daughter is crazy about it (even though she`s 21) but we do it for her, like me she works hard so she like me wants good service for what we pay and quality.

    I just hope next years 2008 holiday is better….. we live in hope… BUT newport is out of our plans…..

    Last thing………… I sent Disney DLRP an email with regards to this 2007 holiday and all I got was that I should of reported this to management…… but from what I have read in the last review they fob you off with a upgrade meal…… talk about not sorting the problem out and ignoring your complaints…..

    All members of the cleaning staff must wear gas masks or have no smell at all as I would of thought that they would pick up on this and report it to management….. whatever!

    By grahame913 on 14th November 2007 at 6:13 pm

12. I have stayed here once about three years ago. The hotel room was fine, clean and comfortable but I didn’t like being in such a large hotel it felt rather impersonal. The walk to our room seemed to take forever and I can’t say I was over impressed with the restaurant, very middle of the road.

    Location was fine but I wouldn’t really want to stay here again. It didn’t really make much of an impression on me and the magic of Disney didn’t really shine through!

    By junglebaggie on 4th November 2007 at 6:31 pm

13. We stayed at the Newport Bay Club from October 25 for two nights. We checked in after 6:00 PM and it took them a while to get us a room. The people at registration were very nice, but not all their information was correct. We were given a room facing the hotel entrance. We didn’t care for the view. Even though it was cold outside, the room was stuffy. The air conditioner did not work, so we opened the door to the balcony, however we could not stand the noise from all the buses and cars. There were also screaming kids that would not stop screaming for some reason. When we brought this to the attention of the manager, we were advised that the hotel does not provide air conditioning (in winter). As for screaming kids, his excuse was that kids scream at Disney. There were other problems with the room including a locked safe, no ice bucket, a stuffed drain in the sink and peeling wallpaper. There was no information book in the room, so we assumed there was no room service, which there was. The TV only has a few channels and only two in English. The TV remote was very difficult to use. The entire hotel is also not ready for wireless internet. In this day and age, I think there should be at least wired internet in every room.

    The manager tried his best to make us happy, by offering us an upgraded breakfast, but it really was too little, too late.

    Smoking was also an issue for us. Of course, they did not permit smoking in our floor, but people would smoke just outside the main doors to the hotel, which meant walking through a fog of smoke every time we entered and exited the hotel. This seemed to be a problem at the parks as well.

    The good parts of the hotel was, of course, the location - walking distance to the parks. We had no problems with the buses.

    I was really expecting more from Disney. I’ve stayed at many other Disney hotels around the world and this one really needs improvement.

    We stayed our last night in Paris at the Dream Castle hotel, which was much better, for less money.

    By mikelan6 on 1st November 2007 at 9:28 pm